Privacy policy.

OnlyClouds Smoke Shop

Effective Date: November 23, 2024

At OnlyClouds Smoke Shop, we are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our stores, interact with our website www.onlycloudssmokeshop.com, or subscribe to our marketing communications, including SMS text messages. By accessing or using our services, you agree to the practices described in this policy.

Information We Collect

1. Personal Information

We may collect personal information, including but not limited to:

  • Name, email address, phone number, and mailing address.

  • Payment information (credit/debit card details).

  • Date of birth (to verify age for purchasing age-restricted products).

2. Non-Personal Information

  • Device information such as IP address, browser type, and operating system.

  • Browsing activity on our website, such as pages visited and products viewed.

3. Cookies and Tracking Technologies

  • Our website uses cookies to enhance your browsing experience and collect analytics.

  • You can disable cookies in your browser settings, but some features of the website may not function properly.

How We Use Your Information

1. To Provide Services

  • Process transactions and deliver purchased products.

  • Respond to customer service inquiries.

  • Send order confirmations, shipping updates, and other service-related communications.

2. Marketing and Promotions

  • Send promotional emails, special offers, or event updates (with your consent).

  • Send SMS text messages related to promotions, product launches, events, and order updates (with your consent).

  • You can opt out of marketing emails at any time by clicking the โ€œunsubscribeโ€ link in our emails or contacting us at support@onlycloudssmokeshop.com.

  • You can opt out of SMS marketing at any time by replying STOP to any message.

3. Legal and Compliance

  • Verify your age and comply with local, state, and federal regulations regarding the sale of smoke and vape products.

  • Prevent fraud, unauthorized transactions, and illegal activities.

SMS Marketing & Communications

By providing your phone number and opting in to receive SMS text messages from OnlyClouds Smoke Shop, you consent to receive recurring automated marketing messages and notifications.

Key details:

  • Message frequency may vary.

  • Message and data rates may apply.

  • Your consent to receive SMS messages is not a condition of purchase.

  • To stop receiving SMS messages, reply STOP at any time. A confirmation message may be sent after you opt out.

  • For assistance, reply HELP or contact us at support@onlycloudssmokeshop.com.

  • We do not sell, rent, or share your SMS consent or phone number with third parties for their own marketing purposes.

  • Carriers are not liable for delayed or undelivered messages.

How We Protect Your Information

  • OnlyClouds Smoke Shop implements industry-standard security measures to protect your personal information, including encryption, secure payment gateways, and access controls.

  • However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Information Sharing and Disclosure

1. Third-Party Service Providers

  • We may share your information with trusted third-party vendors to facilitate payment processing, shipping, marketing services, and SMS delivery.

2. Legal Obligations

  • We may disclose personal information to comply with applicable laws, regulations, or legal processes.

3. Business Transfers

  • In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the assets.

Your Rights

1. Access and Update

  • You have the right to access and correct your personal information. Contact us at support@onlycloudssmokeshop.com to make updates.

2. Opt-Out

  • You may opt out of marketing communications (email or SMS) or request that we delete your personal information (subject to legal requirements).

3. Cookies Management

  • Adjust your browser settings to disable cookies or use โ€œDo Not Trackโ€ settings if available.

Childrenโ€™s Privacy

OnlyClouds Smoke Shop does not knowingly collect or sell information from individuals under the age of 21. If we learn that we have collected personal information from someone under 21, we will promptly delete it.

Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

Contact Us

For any questions or concerns about this Privacy Policy, please contact us:

  • Email: support@onlycloudssmokeshop.com

  • Legal Department: legal@onlycloudssmokeshop.com